June 16, 2013
June 12, 2013
May 12, 2013
April 24, 2013
April 9, 2013
A friend and I experienced horrible customer service Sunday, April 7, 2013 around 9:40AM at the FedEx Kinko's at 1010 S Main St. in Harrisonburg, VA. Their site
An older woman (who didn't seem like she wanted to help) was working solo and nobody but us were in the store. After a minute telling some story after why her main printers were down, and how only Photoshop will read my .jpg file, she shoved us over to the self-serve kiosks.
We printed it out, but the colors did not come out right at all, so we asked her about it, that maybe the ink cartridge is low on either the C,Y,M or k, or what might be wrong and if she could try to help us. She replied, "Well for one you are using a .jpg so the printers can't read it as well as a .pdf, AND (here's the kicker) these printers are really sensitive to the weather like how it is today so they tend to act up. You don't have to buy them if you don't want to." Done talking.
I turn to my friend to ask in front of her, on the nicest, warmest day yet this year, "Well you want to just go and try printing at Staples instead?" He nodded to me, and she just let us walk out the door.
It's too bad, because these days everyone should know no matter who you work for, you represent that brand more than ever, and the way you serve your customers or come across to others can leave a lasting impression. The ability to share experiences with the world is easier than ever, and it spreads like wildfire. We're living in a consumer-driven era. I, being the consumer, posting about it right now.
Recently, we have heard of stories that generate free positive brand PR,
On the latter, instances that hurt your image and what many people may have thought of you, http://gawker.com/5980177/pastor-refuses-to-pay-restaurants-auto+gratuity-asks-server-why-she-deserves-a-bigger-tip-than-god
Also too bad, in the fact that this stinko's lady could have helped a local startup company get closer to starting their cause- Feed The Fire Candles, where with each repurposed tin can 100% soy wax scented candle that is purchased, another meal is provided for Americans in need.
We are looking for somewhere locally to print more prototypes of our product before we launch and really print in bulk, and looks like Staples just might be the answer.
March 18, 2013
T-SHIRTS and STICKERS FOR SALE HERE: